Professional Experience

 

Over 30 years of technology management experience including over 20,000 hours of application design, development, and systems integration experience, design and deployment of ISO‐9001 Certified Network Operations Centers, and as a credentialed instructor taught Microsoft and Cisco certification classes.

Hospital technology transformations received national attention including becoming the only repeat recipient of CIO Decisions Magazine Leadership Award (2006‐2008), met with Microsoft CEO Steve Ballmer, presented at multiple Citrix and Siemens international user conventions, co‐hosted a Gartner Group webinar, presented with Forbes Magazine CIO at the TechTarget Boston Technology Summit and cited as an Expert Contributor to The Advisory Board Company’s Identity and Access Management report. The St. Joseph’s transformation was featured in white papers, video productions, and technology magazines. As an early adopter of new Citrix technology, became the only mid‐market customer invited to sit with 30 international giants on the Citrix Customer Council.

 

Foundation for Blood Research (2013‐2016)

Director of Bioinformatics and Information Technology

Senior technology and bioinformatics leader for the Foundation for Blood Research.  The lack of research grants led to a financial situation that threatened to undercut our ability to maintain our environment with up-to-date applications necessary for the facility to operate.  Innovative use of existing hardware, expanding the use of virtualization for both servers and desktops, and upgrades to both server and desktop operating systems allowed us to retire our Windows XP environment replacing it with virtual desktops and upgrade our Windows 2003 servers to Windows 2013.  All servers and most desktops were maintained with the most current software available…without capital expenditure

 

Preservation Management (2010‐2012)

Technology Director

Senior technology leader for 15 state 90 location management organization. A poorly organized department with no standards or documentation was transformed into a best‐practices, standards‐based environment. Network capacity and security were improved; a VOIP system deployed, and site access to corporate implemented via SSL‐ VPN connections using Cisco ASA firewalls. A disaster recovery plan was created and implemented. Both server and desktop environments have been virtualized utilizing Windows HyperV and Terminal Services for some office deployments, and Citrix XenServer ‐ XenDesktop for a robust solution supporting USB redirection allowing desktop applications access to USB input devices such as scanners, card readers, and cameras. SharePoint deployment is in process allowing improved data access and security.

 

Consultant (2008‐2010)

Technology Consultant, Technology Educator

Cisco, Microsoft, and security consulting and training at multiple training centers and facilities around the country.

Recent work includes Cisco ICND1‐2 training for US Naval Intelligence staff in Pensacola, Cisco CCNA boot camp for

Tinker AFB personnel in Oklahoma City, and a CCNA Boot camps in Buffalo, NY, Greenville NC, and Ft. Wayne

Indiana. Consulting deployments include Windows 7 desktops, Server 2008‐R2 including hypervisor installed 2010

Exchange Hub Transport and separate Edge Server, thin client deployments to Windows 2003‐R2 and 2008‐R2

Terminal Servers that included deployment of Office 2010 in both virtual and desktop environments. Designed and deployed desktop virtualization for Washington County Memorial Hospital including silent thin‐client devices in

sleep‐lab patient rooms.

 

Quincy Medical Center Quincy, MA (2007 – 2008) Chief Information Officer

Hired to provide the vision and leadership for a major technology upgrade following facility re‐capitalization funded by a bond sale. While waiting for bond sale;

· An immediate re‐engineering of the network eliminated design flaws that caused a three day network failure prior to my arrival. Performance, stability, and security for all network segments were achieved.

·               Meditech EMR and CPOE deployment resumed

·               A governance committee was established and a five year technology project plan was developed

· Working with applications vendors, a Proof‐of‐Concept confirmed the viability of cost saving virtual deployments of both servers and desktops to support the major clinical application. The deployment improved both access and system reliability.

·Using cost savings achieved by terminating maintenance contracts on old equipment and expensive line charges, both local and remote access to applications were completely overhauled migrating to new high performance thin clients, networked printers, and virtual servers supported by broadband SSL VPN’s

·               The IT staff became a customer support and service focused team.

Performance, security, access, customer perception, reliability, and user experience were improved. The

migration was funded by the cost savings generated by eliminating expensive legacy equipment and services with

modern cost effective broadband SSL/VPN’s and new equipment. The ROI was less than one year and savings of over ¼ million dollars the next two years would continue funding replacement of the legacy equipment.

 

Due to the failing bond market the re‐capitalization never occurred, the projects cancelled, a major workforce reduction and hospital wing closure followed, however; the major improvements and blueprint for continued improvement was created and recognized by the CIO Decisions Magazine with their 2008 Leadership Award.

 

St. Joseph Healthcare Bangor, Maine (2001 – 2007)

Chief Information Officer

Hired to provide the leadership and vision to transform a legacy environment into a state of the art facility.

· Consolidated multiple legacy networks into a single modern network that included VOIP, wireless, and

RFID tracking.

· Engaged Siemens to migrate a highly customized un‐supportable system to a new supported system.

· Other legacy and unsupported systems were updated or migrated to new supported systems.

· Developed an aggressive strategic plan to achieve HIPAA compliance

·               Policies, procedures, and documentation were created and Federal and state privacy and security compliance was achieved

·               A few legacy applications grew to hundreds of applications hosted on hundreds of physical and virtual servers funded by reduced operating expense and improved productivity.

· Created a strategic 5 year plan that covered installation and implementation of ; New Clinical Applications; Lab; Pharmacy; CPOE; EMR

An integrated RIS/PACS system

New modalities and ancillary applications

New Financial Applications

·               Created a centralized Microsoft SQL data warehouse from data interfaced with other data sources. This centralized repository allowed custom reports, queries, and dash-boards to be easily created.

·Using SQL, SharePoint, and BizTalk, a management dashboard was created providing current financial and

performance information. Built on data cubes, dashboard KPI’s indicating current trends could be drilled

into allowing access to the underlying data. Staff received Crystal Report training and could now easily

access the SQL database improving productivity. Recognizing an innovative use of Microsoft solutions I

was invited to a meeting with Microsoft CEO Steve Ballmer to discuss the features and benefits received.

·               Legacy dumb terminals and aging PC’s were replaced with thin clients in a virtual desktop environment supported by a Citrix server farm deployed on VMware virtual servers.

·               Completed all systems installs on time and on budget.

 

 

SiteROCK, Silicon Valley.COM Service Provider (2000)

Manager, Corporate IT

Retained as a consulting Project Manager to design, implement, and document the establishment of a new ISO‐

9001 certified Network Operations and Call Center in New Jersey mirroring our Emeryville CA and Asian sites. I

was subsequently hired as Manager, Corporate IT.

 

The NOC’s provided 24x7 network monitoring and call center support for e‐commerce sites including Alta Vista, Ask Jeeves, Google, Crate and Barrel, Commerce One, Williams Sonoma, Victoria’s Secret, and others through IBM Global Services. The infrastructure includes geographically disbursed Network Operations and Call Centers, and supporting co‐location sites at Equinix and Level 3 Communications.

 

Procured and supported over 100 Dell and Sun servers supporting development, QA, staging, and production

environments using Oracle, SQL, IIS, Apache, Solaris, Windows, and Linux. The environments were connected to

separate EMC/Brocade SANs and Cisco LANs / WANs.

 

Standardized procurement, service levels implemented, equipment and software standardized, electronic inventory of software, and hardware implemented. Created a help desk, and performance metrics implemented. Intrusion and threat detection/prevention became foundation elements. ISO‐9001 certification was received certifying disaster tolerance and 5‐9’s reliability of the environment.

 

Target Computer, Silicon Valley network design & management firm (1997‐1999) Director of Technology

Established the network management and support division offering systems design, deployment, and monitoring services. Designed and deployed both the administrative and academic systems and supporting networks for Silicon Valley College’s four San Francisco Bay Area campuses using Novell and Microsoft servers. Coordinated the upgrade of all servers and the, deployment, and network management of 328 new workstations in 4 days with 0% downtime for the San Jose Public Library system. Provided remote management for many customers.

 

Native Concepts, Silicon Valley Technology Consulting firm (1989‐1997) Co‐Owner

A few of the staff of Interactive Computer Enterprises created Native Concepts and expanded operations from applications development to also include infrastructure and financial consulting and development. Working with AeroTech and XL Connect provided design, implementation, and tier one support for migrations to NT 4.0, Windows 95, and TCP/IP for the World‐Wide Rollouts at Applied Materials, Raychem, and Chiron corporations. Developed Wells Fargo Bank NACHA EDI customer integration system. Contract Director of Technology for Clinical Partners, a clinical management group specializing in carving out and capitating AIDS/ARC patients from other payors with offices in San Francisco, Hollywood, Houston, Miami, Boston, and Chicago. Tasks included data‐

mining to identify Aids/ARC patients and their clinical profiles from census information provided by large provides. Contract CFO for Artistic Shower Door and Mirror Manufacturing Company. A California, Nevada, Arizona, and Mexico construction sub‐contractor and glass/mirror manufacturing company. Company restructured and

rescued from near‐bankruptcy to become a viable organization successfully marketed to new investors.

 

Interactive Computer Enterprises, Silicon Valley Technology Consulting firm (1977‐1989) Co‐Owner

IBM business partner specializing in custom application design and implementation as well as application integration. Customers included Hearst Publishing, Western Pacific Railroad, Philadelphia Life Insurance, General Foods, Dolby Laboratories, as well as dozens of local and regional corporations. Destruction of the principal partners’ home in the Loma Prieta earthquake resulted in dissolution of the corporation.

 

Education

Armstrong College Berkeley, California

MBA, Marketing Major, Accounting Minor

 

Personal Skills

· Vision, Leadership, and Team Building

· Establishing technology governance

· Developing long range strategic plans supporting the organizations vision and mission

· Budgeting, contracting, project management,

· Great communications and presentation skills

· Excellent skills as liaison between systems users and technology staff

· Co‐owner of applications development company for 15 years,

· Credentialed instructor ‐ Novell CNA/CNE, Microsoft MCSE, and Cisco CCNA, ICND, PIX‐ASA.